Refund policy

Born Again Jewelry Return, Refund, and Warranty Policy

At Born Again Jewelry, we are committed to providing high-quality products and exceptional service. Please review our policy carefully to ensure a smooth experience with returns, refunds, and warranties.

1. Damaged, Defective, or Incorrect Items

If your item arrives:

  • Defective
  • Not As Described
  • Damaged

Please notify us within 48 hours of delivery and provide clear photos for assessment. Once we review your claim, we will arrange a replacement at no additional cost.

2. Returns for Personal Preference or User Experience

If you would like to return an item due to:

  • Subjective dissatisfaction
  • Personal preference
  • Size, style, or fit

You may do so under the following conditions:

  • Refunds cover product cost only; shipping fees are non-refundable.
  • Customers are responsible for return shipping costs.
  • Items must be unused, in original packaging, and resellable.

Returns must be pre-approved by our customer service team, who will provide the return address.

Please note:

  • Sale items and promotional items are final sale and cannot be refunded.
  • These items may be replaced under the 30-day Limited Warranty or if damaged during delivery.
  • Refunds for sale or promotional items are only available if an extended warranty was purchased at the time of order.
  • All custom or personalized orders are considered final sale and are not eligible for refunds. This includes items with custom engravings, initials, or other personalized modifications.
  • If a custom order arrives damaged, defective, or not as described, please contact us within 48 hours of delivery with clear photos. We will work with you to offer a replacement at no additional cost.

3. Return Timeline

  • Return requests must be submitted within 14 days of the delivery date (as recorded by the carrier).
  • Requests submitted after this period will not be eligible for return.

4. Limited Lifetime Warranty

Born Again Jewelry offers a 30-day Limited Lifetime Warranty on all non-customized products.

  • If your product is defective, broken, or does not fit correctly, contact us with an explanation.
  • We may request photos or videos for verification.
  • If deemed valid, your item will be replaced at no cost.

1-Year Jewelry Warranty

Protect your jewelry with our 1-Year Warranty for just $3.99. The warranty applies to each individual jewelry piece. If your order includes multiple pieces, a separate warranty must be purchased for each piece you wish to have covered.

When you purchase the 1-Year Warranty with your jewelry, your piece is protected for one year from the date of purchase against tarnishing, discoloration, breakage, and damage that occurs during normal use.

What’s Covered

The 1-Year Warranty covers:

• Tarnishing or discoloration
• Broken or damaged jewelry
• Broken chains, clasps, links, or other components
• Damage that occurs during normal wear
• Other issues that affect the appearance or functionality of your jewelry

How to Make a Warranty Claim

If you experience an issue with your covered jewelry, please contact our Customer Care team within one year of your purchase.

To submit a warranty claim, you will need to provide your original order number and clear photos showing the jewelry and the issue.

Once your claim has been reviewed and approved, we will provide a replacement at no additional cost.

Replacement Limit

Each covered piece is eligible for one complimentary replacement during the 1-year warranty period.

Once a replacement has been provided, the warranty coverage for that specific piece is considered fulfilled and no additional replacement will be provided for the same item.

If the original item is no longer available, we may provide a comparable replacement.

What’s Not Covered

The warranty does not cover:

• Lost or stolen jewelry
• Jewelry that has been intentionally altered or modified
• Damage caused by repairs or alterations performed by anyone other than Born Again Jewelry
• Claims submitted after the 1-year warranty period
• Jewelry for which the 1-Year Warranty was not purchased at the time of the original order

All warranty claims are subject to review and approval by Born Again Jewelry.

The 1-Year Warranty is non-transferable and applies only to the jewelry piece purchased with the warranty.

5. Refunds

  • Once your returned item is received and inspected, we will notify you of the approval status.
  • Approved refunds are issued via the original payment method within 10 business days.
  • Banks may take additional time to process and post the refund.
  • If more than 15 business days have passed since approval, contact us at supportteam@bornagainsales.shop.
  • Born Again Jewelry does not offer refunds for shipping delays caused by any of the above factors or circumstances outside our control.

6. Contact Us

  • For all return, refund, or warranty inquiries, please contact:
  • Email: supportteam@bornagainsales.shop
  • We are here to help and ensure your Born Again Jewelry experience is a positive one.